After an e-commerce brand runs a promo and sends out coupons, how do you track how well those coupons perform?
Feversocial currently has completed integrations with two major e-commerce platforms, Cyberbiz and Shopline. Once set up, the e-commerce platform notifies the Feversocial system the moment a customer completes an order. Feversocial then matches and records that order's customer ID, coupon code, and the promo it was originally sent from.
This feature is currently only available to Feversocial Enterprise plan customers.
Once set up, you can see that promo's coupon redemption performance directly in the promo dashboard, including order count, order value, and more.
For any newly created promo, redemption monitoring is enabled by default.
For older promos, you'll need to go to Prize Redemption in the dashboard, pause the promo, and manually enable the redemption feature.
How to set up coupon redemption notifications on Cyberbiz
How to set up coupon redemption notifications on Cyberbiz
Store requirement: API and webhook integration is only available to Enterprise plan customers, or PLUS plan customers with the API add-on.
Feversocial: requires an Enterprise plan.
Step 1: Go to the Feversocial dashboard to get your redemption notification subscription URL
Go to Sponsor Settings 〉 Advanced Settings 〉 Member Login 〉 Enable Prize Settings,
then run the subscription.
Step 2: Go to your Cyberbiz admin dashboard > Admin Center — Webhook Settings
Add a new webhook, choose the "Coupon Used" event, and enter the destination URL provided by Feversocial.
How to set up coupon redemption notifications on Shopline
How to set up coupon redemption notifications on Shopline
Store requirement: your store must have the Shopline Open API extension installed.
You'll need to generate a store API token and enter it into Feversocial before you can subscribe to redemption notifications.
Step 1: create a new admin account, or select an existing admin, and open their permission settings
Go to Settings > Admin & Security Settings,
then click the API Auth tab
Step 2: check the Promotions and Webhook permissions
Step 3: click "Generate" — a new token will appear in the field below.
Step 4: go to the Feversocial sponsor settings dashboard
》Advanced Settings 〉Third-Party Platform Integration 〉Edit SHOPLINE, and paste this token into the API Bearer Token field.
Step 5: Subscribe to redemption notifications
》Advanced Settings 〉Member Login 〉Enable Prize Settings,
then run the subscription.
Once this integration is set up, you'll be able to see coupon redemption status directly in Feversocial under Manage Promo | Redemption Analytics Report!
Note: if you've completed this integration and want to check the redemption status of coupons sent out from a previous promo, go to that promo's prizes and turn on the redemption feature.
