| Overview |
If your promo's reward mode is set to "Lucky Draw," you can run the draw anytime at your scheduled time via Promo Management >> Winner Management. Follow the steps below to draw your winner list.
| Lucky Draw process|
[Step 1] In Prize Editing, set the reward mode to "Lucky Draw" and add your prizes
We provide a winner claim form to help you collect the information a winner needs to submit to claim their prize, including a file-upload field (e.g. a copy of both sides of their ID card) if needed. If you want this, create the winner claim form in Prize Editing and link it to the prize — otherwise the form won't appear in the customer's flow!
[Step 2] Go to the draw page
When it's time to run the draw, click "Promo Management" > "Winner Management" to reach the draw page.
[Step 3] Select the prize you want to draw for, and run the draw
Set any draw conditions you want, or just click "Draw" directly if you don't need any special conditions.
Random draw | Assign winner |
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Choose from different conditions: an entry time window, drawing from the first N entrants, allowing repeat winners, and weighting the odds by number of entries. | You can also assign a winner directly instead of a random draw — enter the participant serial number you want to assign and click "Add." |
[Step 4] Confirm eligibility and set the winner
After reviewing the winner list, click "Set as Winner." If any participant doesn't qualify, uncheck their checkmark before clicking Set as Winner, so the qualifying ones are saved first. For any open slots, click "Draw Again" to have the system draw new winner candidates.
[Step 5] Announce the winners
You can click into each winner to see their submitted form data. If you find an issue with a participant, you can remove them via the three-dot menu on the right of the list. Once the winner list is confirmed, click "Confirm" to finalize it!
After clicking "Set as Winner," you'll return to that prize's winner list — click "Confirm" again to officially finalize the winner list. Once confirmed, click the arrow on the left to return to the main Winner Management page.
[Step 6] Send the winner notification
As long as you collected each participant's email during entry (Facebook login / LINE login / a form), you can use our built-in winner notification system to email winners directly. Note! Do not include any links in the email — you can, however, leave your promo contact's details so winners can reach you.
If you have multiple prizes, you can check which ones to send winner notifications for; note that you must complete Step 5's "Confirm" step for a prize before you can send its winner notification.
The system pre-fills the email template with the winner's name, promo name, prize info, and claim link — you just need to fill in your promo organizer's email in case the winner needs to reach you. You can also add extra details about claiming the prize. Important! Do not include any links in the winner notification, or the email may end up in spam. The system automatically strips out any URLs.
[Sample winner email]
We recommend sending a second winner notification about 7 days before the winner claim form deadline, as a final reminder.
| Winner claim flow |
When a winner clicks the claim link in their notification email, they land directly on the page for the prize they won:
If a winner claim form is required, they must complete it before claiming their prize.
Before filling out the form | While filling out the form Winner claim form questions can be customized | After submitting the form |
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| Once the claim form is submitted, the system hides the "go to form" button, and submitted claim data can no longer be edited by the winner. | Once the claim form is submitted, the system hides the "go to form" button. |
| Download the claim form data|
Go to Promo Management >> Winner Management — you'll see a "Download Winner Data" option in the top right, letting you download the full winner list and claim form data!
