No — once a submitter uploads an entry, they can't edit or delete it themselves. If you want to give submitters a chance to make changes, we recommend turning on "Allow Multiple Entries" under "Entry Eligibility" and choosing "Unlimited Entries," so the submitter can upload a new entry while the original one is marked as rejected. Keep in mind that if voting is already underway, the submitter will simply lose whatever votes the original entry had already received.

Yes — you can review participants' entries in the promo dashboard, and mark any entry that doesn't meet the requirements as "Rejected." The participant will then see a "

" label appear above that entry in their entry history.

Go to Promo Management >> Manage Voting Promo >> Vote Check in the dashboard to inspect voters. Click into each entry to see its aggregated vote count and IP addresses — you can also download the voting data to check voter accounts and IP addresses against the rules stated in your promo terms, and decide whether to remove any votes. We provide the data for your review, but the final decision on whether to remove votes or revoke eligibility is up to you as the organizer! (Click here to see vote-manipulation guidelines)

Yes — just pause the promo temporarily, upload the new frames, then resume the promo.

Currently, only YouTube video links are supported for uploading, and the video's privacy setting must be changed from Private to either "Public" or "Unlisted" for the upload to succeed!

If you have a "sign-up form" turned on to collect customer information, customers need to complete the form again before they can vote a second time, so you can keep collecting information effectively.

Regardless of what time someone voted the previous day, they can vote again once the clock passes midnight each day.

If you have a "sign-up form" turned on, customers can skip it and vote for the first time. But when they come back to vote a second time the next day, they'll need to complete the form before they can vote!